#Thule one key system free#

Please ensure you have read the DELIVERY section in our Terms and Conditions Some products are dispatched direct from the manufacturer’s warehouse. If your order is time sensitive please email or telephone us 01 to confirm the item is available before placing your order. If a warranty claim requires a Proof of Purchase from, please contact and we'll be happy to email a copy if needed.We aim to dispatch your order as quickly as possible and therefore offer alternative services at the checkout to enable you to choose the one which best suits your requirements.

does not provide any direct warranty services, though your purchase may be covered by a brand or manufacturer warranty. If you experience a manufacturing defect, or it's outside of the 30 day return window, please contact the manufacturer directly. Store credits issued for returned products will expire one year from the date of issuance.Īll other store credits expire 90 days from issuance, including credits issued by our Customer Success team or as part of a promotion. Mail-in return exceptions may apply to coolers, tents, kayaks, surfboards, SUP boards, cargo boxes, car racks, indoor cycles, power stations and more. Some items cannot be returned via our return portal, including the following: If you prefer to work directly with a carrier to ship your return, please reach out to to request an RMA and return shipping address.All sales are final on gift cards, lift tickets, and passes, as noted at time of purchase.Pictures may be required to confirm the condition of your return. Returned merchandise that does not meet the conditions of the Return Policy will be declined and a refund will not be issued.If we have questions about your return, we will contact you by phone or email.PLEASE NOTE: PREPAID LABELS EXPIRE 15 DAYS FROM DATE WE SEND THEM TO YOU. It may take up to 3 additional weeks for your bank to refund your credit card. We’ll email you once we’ve issued a store credit or a refund – typically within 10 business days after we receive your package. (Hint: If you cover or remove all existing shipping labels, you can usually reuse the bag or box your order came in.) Drop off your package at a carrier location near you. Tape your package securely and affix your return shipping label to the outside.

Pack your item(s) securely and include the original product packaging and tags. Please note: Oversized items (such as coolers, skis, furniture, large stoves and tents, etc) will be charged an oversized item return fee. Please don’t hesitate to ask if you have any questions about typical return shipping for an oversized item you may order. After we review your request and have authorization from the return warehouse, you will receive a prepaid return shipping label via email. To make shipping a return even easier, we have launched a New Return Portal that allows you to submit your return request. Please contact for all return questions.įollow these three steps to submit your return: Thank you for your patience as we process returns as quickly and safely as possible. It may take up to 3 additional weeks for your bank to refund your credit card or for a refund check to arrive.

Typically, we will issue a refund within 10 business days after we receive your package. New, unused gear in original packaging and hangtags can be returned within 30 days of purchase for a refund to your original method of payment or for an exchange.ĭue to high demand, our returns process may take longer than usual. We understand that not every purchase works out. Some brands have shipping restrictions and cannot ship to USPS PO BOX or Freight Forwarding addresses and will be noted on the product page description. orders can be shipped from multiple warehouses across the United States and can be shipped using FedEx, UPS, USPS, etc. During the Holidays the estimated shipping window is extended to approximately 5 - 10 business days. Once your order hits the road, standard shipping takes approximately 3 - 7 business days for delivery. Please be sure to check your promotions, spam or junk mail folders for these updates. Shipment tracking typically takes 2 - 7 business days to update. We will notify you as soon as your tracking number becomes available. Excludes oversized items - Oversized shipping rates apply automatically at checkout. orders under $49 ship anywhere within the continental US for a flat rate of $9.95.

#Thule one key system free#

offers free ground shipping anywhere in the continental US for any order of $49 or more.